Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Tip Breeze ("Company," "we," "our," or "us") regarding your use of our services and website.

By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services or website.

These Terms are governed by the laws of England and Wales and are subject to the jurisdiction of the English courts.

2. About Tip Breeze

Tip Breeze is a limited company registered in England and Wales, providing commercial printing equipment, scanners, multifunction devices, and related services to businesses throughout Great Britain.

Company Details:

• Registered Address: 45 Victoria Street, Birmingham B1 3HZ, Great Britain
• Phone: +44 121 234 5678
• Email: [email protected]
• Website: tip-breeze.com

3. Services Provided

Tip Breeze provides the following services to business customers:

3.1 Equipment Sales

• Commercial printers and multifunction devices
• Document scanners and digital imaging equipment
• Printing supplies and consumables
• Equipment accessories and upgrades

3.2 Installation and Setup

• Professional equipment installation
• Network configuration and integration
• User training and documentation
• System optimization and testing

3.3 Maintenance and Support

• Preventive maintenance services
• Repair and technical support
• Remote diagnostics and troubleshooting
• Parts replacement and upgrades

3.4 Managed Services

• Print fleet management
• Document workflow optimization
• Usage monitoring and reporting
• Supply management and delivery

4. Customer Obligations

4.1 Accurate Information

You agree to provide accurate, current, and complete information when:

• Requesting quotes or services
• Creating accounts or profiles
• Communicating service requirements
• Reporting equipment issues or problems

4.2 Equipment Care

When equipment is installed on your premises, you agree to:

• Follow manufacturer guidelines and our recommendations
• Provide appropriate operating environment conditions
• Allow reasonable access for maintenance and service
• Report problems or concerns promptly
• Use only approved supplies and consumables

4.3 Payment Obligations

• Pay all invoices according to agreed payment terms
• Notify us immediately of any billing disputes
• Maintain current contact and billing information
• Pay applicable taxes and fees

5. Pricing and Payment

5.1 Pricing

All prices are quoted in British Pounds (GBP) and are exclusive of VAT unless otherwise stated. Prices are subject to change without notice, but any changes will not affect orders already confirmed and accepted.

5.2 Payment Terms

• Equipment Sales: Payment due within 30 days of invoice date
• Service Contracts: Payment terms as specified in individual contracts
• One-time Services: Payment due upon completion unless otherwise agreed
• Late Payments: Interest may be charged on overdue amounts at 8% per annum above Bank of England base rate

5.3 Disputes

Any billing disputes must be reported within 30 days of invoice date. We will investigate all legitimate disputes promptly and fairly.

6. Warranties and Guarantees

6.1 Equipment Warranties

New equipment comes with manufacturer warranties as specified in product documentation. We will honour all valid warranty claims and facilitate warranty service as authorized dealers.

6.2 Service Guarantees

• Installation services are guaranteed for 90 days after completion
• Repair work is guaranteed for 6 months or manufacturer warranty, whichever is longer
• Parts and components carry manufacturer warranties
• Service response times as specified in service level agreements

6.3 Warranty Exclusions

Warranties do not cover:

• Damage caused by misuse, neglect, or accidents
• Normal wear and tear
• Unauthorized modifications or repairs
• Use of non-approved supplies or consumables
• Environmental damage or acts of nature

7. Limitation of Liability

7.1 Liability Limits

Our total liability to you for any claims arising from our services or products shall not exceed the total amount paid by you for the specific service or product giving rise to the claim in the 12 months preceding the claim.

7.2 Excluded Damages

We shall not be liable for:

• Indirect, consequential, or incidental damages
• Loss of profits, revenue, or business opportunities
• Loss of data or corruption of files
• Business interruption or downtime costs
• Third-party claims or damages

7.3 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, supply chain disruptions, or government regulations.

8. Intellectual Property

8.1 Our Rights

All content on our website, including text, graphics, logos, software, and documentation, is owned by Tip Breeze or our licensors and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website and documentation solely for legitimate business purposes related to our services.

8.3 Restrictions

You may not:

• Copy, modify, or distribute our content without permission
• Reverse engineer or attempt to extract source code
• Remove or alter copyright notices or trademarks
• Use our intellectual property for competitive purposes

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to our data practices as described in the Privacy Policy and agree to comply with applicable data protection laws when sharing any personal information with us.

10. Termination

10.1 Termination by Customer

You may terminate service contracts with appropriate notice as specified in individual agreements. Equipment purchases are final upon delivery and acceptance.

10.2 Termination by Company

We may terminate or suspend services immediately if:

• You breach these Terms or service agreements
• Payment obligations are not met
• You engage in fraudulent or illegal activities
• We determine termination is necessary for business reasons

10.3 Effect of Termination

Upon termination:

• All outstanding invoices become immediately due
• We may retrieve our equipment as legally permitted
• Confidentiality obligations continue to apply
• Accrued rights and obligations survive termination

11. Dispute Resolution

11.1 Informal Resolution

We encourage customers to contact us directly to resolve any disputes informally. Most issues can be resolved through open communication and good faith negotiation.

11.2 Formal Procedures

If informal resolution is unsuccessful:

• Disputes under £10,000 may be suitable for small claims court
• Larger disputes shall be resolved through the courts of England and Wales
• Mediation may be considered before formal litigation
• Customer may use alternative dispute resolution services

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website with an updated "Last updated" date.

For significant changes, we will provide reasonable notice through:

• Email notifications to active customers
• Prominent website notices
• Direct communication for service contract customers

Continued use of our services after changes constitutes acceptance of the modified Terms.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Tip Breeze regarding the use of our services.

13.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13.3 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations with reasonable notice.

13.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

14. Contact Information

If you have questions about these Terms of Service, please contact us: