Privacy Policy

1. Introduction

Tip Breeze ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tip-breeze.com or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, job title, industry, business requirements
• Communication Records: Correspondence, support tickets, service requests
• Payment Information: Billing address, payment method details (processed securely by third-party providers)
• Service Usage Data: Equipment maintenance records, service history, technical specifications

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, device type, operating system
• Usage Information: Pages visited, time spent on pages, referral sources
• Cookies and Tracking: Information collected through cookies and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Providing printing equipment sales, installation, and maintenance services
• Processing orders and managing customer accounts
• Scheduling service appointments and technical support
• Managing warranties and service contracts

3.2 Communication

• Responding to inquiries and support requests
• Sending service updates and maintenance reminders
• Providing technical documentation and training materials
• Sending marketing communications (with your consent)

3.3 Business Operations

• Improving our services and customer experience
• Conducting market research and analytics
• Ensuring website security and preventing fraud
• Complying with legal and regulatory requirements

4. Legal Basis for Processing

Under UK GDPR, we process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our service contracts
• Legitimate Interests: Business operations, customer service, and service improvement
• Consent: Marketing communications and non-essential cookies
• Legal Obligation: Compliance with accounting, tax, and regulatory requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist in business operations:

• Equipment manufacturers for warranty and technical support
• Payment processors for secure transaction handling
• Cloud service providers for data storage and backup
• Marketing platforms for email communications (with your consent)

5.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Enforce our terms and conditions
• Prevent fraud or security breaches

6. Data Retention

We retain personal information for the following periods:

• Customer Records: 7 years after last service interaction (for accounting and warranty purposes)
• Service Records: Duration of equipment warranty plus 2 years
• Marketing Data: Until consent is withdrawn or 3 years of inactivity
• Website Analytics: 26 months maximum
• Support Communications: 3 years for service quality purposes

We regularly review and securely delete information that is no longer necessary for business purposes.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

7.1 Access Rights

• Right of Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of how we use your information

7.2 Control Rights

• Right to Data Portability: Request transfer of your information to another service
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected] or call +44 121 234 5678. We will respond within 30 days of receiving your request.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience. For detailed information about our cookie usage, please see our Cookie Policy.

8.1 Cookie Categories

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for advertising and marketing (with consent)

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal information
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Regular privacy and security training for employees
• Backup Systems: Secure data backup and recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.

10. International Data Transfers

Your personal information is primarily processed within the United Kingdom. When we transfer information internationally, we ensure appropriate safeguards are in place:

• Adequacy decisions by the UK government
• Standard Contractual Clauses approved by UK authorities
• Binding Corporate Rules for multinational organizations
• Certification schemes and codes of conduct

11. Children's Privacy

Our services are designed for business customers and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

The "Last updated" date at the top of this policy indicates when the most recent changes were made.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information in accordance with data protection law:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk